Здравствуйте. Я опять к вам за помощью. Отправила им письмо, вот получила ответ: Hello Yana,
Thank you, so much, for taking the time to contact us. You’ve asked about your recent purchase, and I’m happy to respond to you personally.
I see that your order was returned to our company on August 17, 2014 as "undeliverable".
We have issued a refund to your Paypal on August 18,2014, for the returned merchandise.
The reference number for this return is #566726397. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your statement.
I truly apologize for any disappointment or inconvenience this matter has caused.
I’ve included a link below to our website if you’d like to place a new order. Once you’ve placed the new order please reply to this email with the order number and we will be happy to remove or credit the Standard shipping and handling costs. You may also call our Customer Service department at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada) and we will be happy to place your order.
Я не поняла они все равно сделали это как возврат и деньги за доставку не собираются возвращать???